Privacy Policy

Last updated: September 2026

SugarPlum Ceramics respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information I collect, why I collect it, how I use it and your rights when you visit my website, contact me or place an order.

Who I am

SugarPlum Ceramics is an independent ceramics business based in Doncaster, South Yorkshire.

For questions about this Privacy Policy or how your personal information is used, please contact:

SugarPlum Ceramics
Doncaster, South Yorkshire
Email: hello@sugarplumceramics.co.uk

Information I collect

When you place an order, contact me or make an enquiry, I may collect:

● your name;

● email address;

● telephone number, where provided;

● billing information;

● delivery address, where local delivery is requested;

● details of your order or enquiry; and

● correspondence between you and SugarPlum Ceramics.

My website may also collect limited technical information through cookies and similar technologies.

How and why I use your information

I only use your personal information when I have a lawful reason to do so.

To process and fulfil your order

I use information such as your name, contact details, order details and, where applicable, delivery information to process your purchase and arrange collection or local delivery.

Lawful basis: Contract — this information is necessary to fulfil the contract between you and SugarPlum Ceramics.

To respond to enquiries

If you contact me with a question or enquiry, I use the information you provide to respond to you.

Lawful basis: Legitimate interests — it is in my legitimate business interests to communicate with customers and people interested in SugarPlum Ceramics. Where your enquiry relates to a potential purchase, the processing may also be necessary to take steps at your request before entering into a contract.

To maintain business and financial records

I may retain appropriate information relating to orders, payments and transactions where necessary for accounting, tax or other legal requirements.

Lawful basis: Legal obligation.

To operate and improve my website

Limited technical information may be used where necessary to operate, maintain and improve the website.

The lawful basis will depend on the type of information and technology involved. Where consent is required for non-essential cookies or similar technologies, these will only be used with your consent.

Information needed to fulfil an order

Certain personal information is required for me to process your order.

If you do not provide the information necessary to complete your purchase, arrange collection or complete a local delivery, I may be unable to fulfil your order.

Payments

Payments made through the SugarPlum Ceramics website are processed using the payment services provided through my website and/or payment processor.

SugarPlum Ceramics does not directly store your full payment card details.

Sharing your information

I do not sell your personal information.

I may share personal information where necessary with trusted service providers involved in operating SugarPlum Ceramics, such as:

● my website and e-commerce provider;

● payment processors;

● accounting or bookkeeping services; and

● other technology or professional service providers required to operate the website or business.

These providers receive personal information only where necessary for them to provide their services.

I may also disclose personal information where required to do so by law.

International transfers

Some of the service providers I use to operate my website, process payments or provide other business services may process personal information outside the UK, including in the United States.

Where personal information is transferred outside the UK, the transfer will be made in accordance with UK data protection law. Depending on the circumstances, this may include transferring information to a country or organisation covered by UK adequacy regulations or using appropriate safeguards such as approved contractual arrangements.

For example, Squarespace states that it may process information internationally, including in the United States, and uses recognised transfer mechanisms for UK personal information, including the UK Extension to the EU-US Data Privacy Framework where applicable and contractual safeguards where required.

Payment providers may use their own lawful international transfer mechanisms.

You can request further information about the safeguards relevant to your personal information by contacting me at hello@sugarplumceramics.co.uk.

Collection and local delivery

SugarPlum Ceramics currently offers collection from my Doncaster studio and free local delivery to selected local postcode areas.

If you choose local delivery, I will use your name, contact details and delivery address to arrange and complete your delivery.

If you choose collection, I will contact you after your purchase to arrange a convenient collection time. Collections are by prior arrangement only.

How long I keep your information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and tax requirements.

Information relating to purchases and financial transactions may need to be retained for the period required by applicable tax and accounting laws.

Information relating solely to an enquiry that does not result in a purchase will be deleted when it is no longer reasonably required.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

● ask for access to the personal information I hold about you;

● ask for inaccurate information to be corrected;

● ask for your personal information to be deleted in certain circumstances;

● ask me to restrict the use of your information in certain circumstances;

● object to certain uses of your personal information; and

● ask for certain information to be transferred to you or another organisation where the right to data portability applies.

Where I rely on your consent to use personal information, you may withdraw that consent at any time.

You also have the right to object to processing based on legitimate interests in certain circumstances.

To exercise any of these rights, please contact hello@sugarplumceramics.co.uk.

Complaints

If you have concerns about how I use your personal information, please contact me first at hello@sugarplumceramics.co.uk so that I have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113

Automated decision-making

SugarPlum Ceramics does not currently use personal information to make solely automated decisions that have legal or similarly significant effects on customers.

Cookies

The SugarPlum Ceramics website uses cookies and similar technologies. Some cookies are necessary for the website and online shop to function properly, for example to provide essential website, security, shopping basket and checkout functionality.

The website may also use non-essential cookies or similar technologies, including those used for analytics, to help understand how visitors use the website and to improve the website and user experience.

Where consent is required, non-essential cookies and similar technologies will not be used unless you choose to accept them.

You can accept, decline or manage your cookie choices through the cookie banner when you first visit the website. You can review or change your choices at any time using Cookie Preferences on the website.

Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to SugarPlum Ceramics, the website, the services I use or legal requirements.

The latest version will always be available on this website.